Data Collection Practices

WorkflowBuilder collects data to enhance our services and ensure compliance, balancing functionality with respect for user privacy.

Data Provided by Users

Users may submit the following information through registration and service usage:

• Name and contact details including email address.
• Company information and business identification number.
• Workflow and process configuration details.
• Support inquiries and communication records.
• Payment and billing information for subscription services.
• User preferences and feedback to improve service quality.

Automatically Collected Data

During service use, WorkflowBuilder gathers certain data without direct user input to optimize operation and security.

• IP addresses and device identifiers.
• Browser type and operating system details.
• Usage patterns and interaction logs within WorkflowBuilder.
• Cookies and similar tracking technologies.
• Error reports and diagnostic data.
• Location data inferred from IP addresses for regional compliance.

Third-Party Data Sources

We may receive data from trusted external partners to enhance our services while maintaining strict confidentiality.

• Payment processors for transaction verification.
• Cloud service providers hosting WorkflowBuilder infrastructure.
• Analytics services assisting in traffic and usage analysis.

Legal Basis for Processing Personal Data

We rely on lawful grounds to process personal data in accordance with Singapore’s Personal Data Protection Act (PDPA):

• Consent provided by the user where applicable.
• Performance of a contract with the user or to take steps prior to entering into a contract.
• Compliance with a legal obligation.
• Legitimate interests pursued by WorkflowBuilder, provided such processing does not override user rights.

Cookie Usage Policy

WorkflowBuilder uses cookies and similar technologies to enhance functionality and service quality.

Types of cookies include essential, performance, functionality, and targeting cookies to cater to different service purposes.

Cookies are categorized by necessity and purpose, helping users understand their role in service delivery.

Users can manage cookie preferences through their browser settings or opt-out options provided within WorkflowBuilder.

Read our full Cookie Policy here.

Data Sharing Practices

WorkflowBuilder shares collected data only under specific circumstances to maintain service integrity and security.

• With service partners for operational support under confidentiality agreements.
• To comply with legal requests, court orders, or regulatory requirements.
• In the event of a business transfer such as a merger or acquisition.
• With authorized third-party providers involved in billing and payment processing.
• For security purposes to prevent fraud and abuse of the platform.
• Anonymized or aggregated data that does not identify individuals.

International Data Transfers

Since WorkflowBuilder operates on cloud infrastructure, some data may be processed in jurisdictions outside Singapore. We ensure appropriate safeguards are in place under applicable laws.

Data transfers are safeguarded through agreements that include standard contractual clauses and adherence to recognized data protection frameworks.

Data Retention Policy

WorkflowBuilder retains personal data only as long as necessary to fulfill service purposes and comply with legal obligations.

User account information is maintained while the account is active and deleted according to inactivity policies.

Communication records are stored temporarily to address support needs and then purged regularly.

System logs are kept for a defined period to monitor security and operational health before secure deletion.

Upon request or termination, personal data is securely deleted in accordance with our data deletion procedures, unless retention is legally required.

Security Measures

WorkflowBuilder employs robust security protocols to protect user data against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and multi-factor authentication for internal systems.

User Rights Regarding Personal Data

Users have specific rights regarding their personal data which we uphold with respect and transparency.

• Access to personal data held by WorkflowBuilder.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data in accordance with applicable laws.
• Object to data processing for legitimate interests where possible.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Lodge complaints with relevant data protection authorities.
• Translate privacy policy upon request where feasible.

How to Exercise Your Privacy Rights

To exercise any of your rights or for privacy inquiries, please contact our Data Protection Officer at [email protected] or write to us at 47 Ean Kiam Place, Singapore, 429122. We aim to respond promptly and transparently.

[email protected]

WorkflowBuilder aims to respond to all privacy rights requests within 30 calendar days upon receipt, ensuring a timely review and resolution in compliance with applicable data protection laws.

Marketing Communications

WorkflowBuilder may use your contact information to send marketing materials about our products and services that could be relevant to your business operations. You have the right to opt out of receiving such communications at any time.

You can unsubscribe from marketing emails by following the unsubscribe link included in every email or by contacting us directly.

Children’s Privacy

Our services are intended for business use and do not address individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Links to Third-Party Websites

Our website and service may contain links to third-party websites. WorkflowBuilder is not responsible for the privacy practices or content of these external sites.